Terms of Service

1. Acceptance of Terms

By accessing or using Aera ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Aera is a software-as-a-service platform that analyzes publicly available content from social media channels (including Instagram, X, TikTok, and Reddit) to help users identify authentic user feedback and inform content strategies.

3. Account Registration

To use the Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be at least 18 years old or have legal parental consent

You are responsible for all activities that occur under your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or its servers
• Use the Service to harass, abuse, or harm others
• Reverse engineer, decompile, or disassemble the Service
• Resell, sublicense, or redistribute the Service without permission

5. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Aera and is protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any data you upload to the Service.

6. Third-Party Content

The Service aggregates publicly available content from third-party social media platforms. We do not claim ownership of this content and are not responsible for its accuracy, legality, or appropriateness. Your use of such content is subject to the respective platforms' terms of service.

7. Payment and Subscription

If you subscribe to a paid plan:

• You agree to pay all applicable fees as described at signup
• Subscriptions automatically renew unless cancelled before the renewal date
• Refunds are provided in accordance with our refund policy
• We reserve the right to modify pricing with reasonable notice

8. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease. You may also terminate your account at any time by contacting us.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the maximum extent permitted by law, Aera shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the Service.

11. Indemnification

You agree to indemnify and hold harmless Aera and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at support@aeralistens.com.